Our customer and technical support is broken down by product or service category. Please note that some support options are restricted to customers who have purchased a Support Contract or a Plus version of a product.

Support is available for:

• Hardware, Network and Internet Services
• The AEGIS Development Environment

Hardware, Network and Internet Services Support

Telephone support for customers with a Network Support Contract is available by calling (905) 857-7604. You will be asked for your 6-digit Customer Access Code before your call will be taken. You can call us toll free, from anywhere in North America, by calling 1-866-AXIS-ABC (1-866-294-7222). Our facsimile (FAX) number is (905) 857-7628.

To submit a support request via the Internet, choose one of the following:

• Hardware Support including network servers and communications hardware
• Software Support including network software and custom applications
• Internet Support including ISP connectivity and web/mail hosting

AEGIS Development Environment Support

The AEGIS Reference Manual is available here for the following software versions:

• AEGIS 2.1.5

Evaluation and "Lite" versions of AEGIS do not include telephone support. The Plus version of AEGIS includes telephone support; you will be asked for your 6-digit Customer Access Code before your call will be taken. You will find this Access Code on your AEGIS Plus licence card. You can call us toll free, from anywhere in North America, by calling 1-866-AXIS-ABC (1-866-294-7222).

All versions of AEGIS include an entitlement to Internet support. To submit a support request via the Internet, please click here.

Or to submit a support request using your fax machine, our facsimile (FAX) number is (905) 857-7628.